We accept the following:
Visa / MasterCard / American Express / Wire Transfers
Please email us or call at 714-259-0684 for instructions.
Money Order/Company Checks -- please mail to:
1582 Parkway Loop # B
Tustin, CA 92780
We take great pride in our reputation for quality and excellent value. Every ABMX.com server comes with our 100% satisfaction guarantee and passes several tests, including overnight burning test and memory running test. Test certificates is enclosed with each and every server.
If customer order a standard product and find it doesn't meet customer's application, customer may return it within 14 days after shipping. There is a restocking charge of 15%-25%, plus customer will be responsible for original and return shipping charges. Call for a RMA number before returning in original packing, in like new condition.
We reserve the right to refuse returns on group of identical items if customer misorder or because of software incompatibility. All sizes, dimensions and specifications are clearly indicated in the product description. Please call our sales rep for assistance prior ordering.
It is customer's responsibility to check specifications, compatibility, and suitability of the products before ordering. ABMX.com is not responsible for customer's application compatibility with ABMX.com's products. Please call our tech support for assistance prior ordering.
Products made to customer's exact specifications or modified for customer's application may not be returned for credit, but repair or replacement with the same product only.
ABMX.com, at its discretion, may identify products that are not returnable.
Software products sold installed or un-installed are non-returnable and non-refundable.
Special Order items are NOT refundable. Special Order items include: All types of rackmount and tower servers. Intel Xeon, Intel PIII, AMD Opteron, Athlon MP CPU's and motherboards. All types of SAS and SATA controllers as well as SAS hard drives. For more details please contact our sales department at 714-258-2269.
IN NO EVENT WILL ABMX.COM BE LIABLE FOR ANY COSTS ASSOCIATED WITH THE REPLACEMENT OR REPAIR OF PRODUCT, INCLUDING LABOR, INSTALLATION, EQUIPMENT DOWNTIME OR OTHER COSTS INCURRED BY BUYER.
We recommend that you send the merchandise via a carrier with tracking capabilities, such as UPS. You should also buy insurance on the merchandise; we are not responsible for merchandise lost or damaged in return shipping. You are responsible for all freight charges on shipments that are returned. You are responsible for all freight charges on shipments that are refused or returned with no fault of abmx.com. Unless advanced replacement warranty has been purchased or explicitly specified, the industry standard Return to Depot Warranty replacement normally takes no more than 30 days from the receipt of the defective product or component.
The transportation company is responsible for the safe delivery of your merchandise from the time it leaves our warehouse to the time it arrives at your location. However, the buyer is responsible to inspect the goods for any damages before the truck driver leaves.
If any damages are found, the buyer must immediately notify the carrier and the seller. The buyer must also adhere to the claims process, which includes providing proof of damages and arranging for the goods to be returned for inspection. Any damages or faulty goods that are not reported within 72 hours of delivery will be treated as a warranty claim. In this case, the buyer will be responsible for any physical damage, and the buyer must bear all delivery costs incurred in the claims process.
Please be advised that packages that appear to be undamaged on the outside may have hidden damage, such as dents or punctures, once they are unpacked. This is known as "concealed damage." If you discover concealed damage, you must immediately notify the shipping company and request an inspection by the carrier. The shipping company may refuse liability for transit damage unless notified within 72 hours of receipt of the goods.
If you file a damage claim, you must keep all original shipping containers and outside wrapping. The transportation inspection agent will want to see these items. It is also helpful to have photographic evidence of any damage.
Final settlement of the claim is between you and the shipping company.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Abmx.com warrants hardware products to be free from defects in materials and workmanship for a period of 1 (one) year from the date of invoice. This warranty is 'System Parts & Labor' and is non-transferable, except as approved by Abmx.com. Some hardware products have direct manufacturer's warranty of 3-5 years.
Abmx.com does not warrant damage due to external causes including, but not limited to, accident, abuse, misuse, problems with electrical power, adverse environmental conditions, usage not in accordance with intended purpose of product, and failures caused by use of parts and components not supplied by Abmx.com. Abmx.com products are not warranted, implied or otherwise, as to their merchantability or fitness for a specific purpose.
External accessories and devices (including, but not limited to: monitors, keyboards, mice, tape drives, rack accessories, networking devices) are warranted only by the original manufacturer's policy.
Altering or removal of the serial number voids this warranty. Adding or changing components without concurrence of Abmx.com technical support may void this warranty.
Check your local AC voltage before installation. Be sure to connect the Power Supply Unit to local input AC voltage only. Setting the incorrect voltage can damage the power supply and connected equipment, and may void your warranty.
Abmx.com's responsibility for defects in materials and workmanship is limited to repair or replace as set forth in the warranty. This warranty supersedes all other warranties, express or implied. For specific instructions on the warranty service procedure, contact Abmx.com. For international orders it is buyer's responsibility for all shipping charges under this warranty.
ABMX Servers does not warrant that the Product, whether purchased stand-alone or integrated with other products, including without limitation semi-conductor components, will be free from design defects or errors known as "errata." Current characterized errata are available upon request. ABMX is not responsible for design defects on the part of component manufacturers. After 30 days from the invoice date, customer assumes all risk from design defects, and shall resolve such issues directly with the component manufacturer. Further, this Limited Warranty does NOT cover:
Due to the rapidly changing environment of server technology, it is critical that the end-user thoroughly researches the future of any product line offered through ABMX. Contact the support department at 714-258-2269 to discuss EOL dates and lifetime expectancies of any components used in the desired system.