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CUSTOMER SERVICE/HELP DESK TECHNICIAN


OVERVIEW:
Manufacturer of Custom-Built Servers is looking for an individual with exceptional phone tech support skills who can identify, research, and resolve technical problems quickly and efficiently.
  • Location: Border of Irvine and Tustin (55/5FW)
  • Type: Full Time
  • Pay: Varies depending on performance, experience and expertise
  • Hours: 8:00AM - 4:30PM

RESPONSIBILITIES:
  • Help desk, answering tech-support phone calls
  • Answering emails professionally with clear and easy-to-understand formatting
  • Pre-sales technical consulting on high-level server technologies
  • RMAs (managing intake tickets and proper troubleshooting)
  • Design rackmount/blade servers per customers' specifications

EXPECTED QUALITIES:
  • Willing to work hard.
  • Be Coachable and willing to accept constructive criticism
  • Quick learner with good memory and willing to learn a lot
  • Ability to adapt and switch from a slow to fast paced environment
  • Reliable (both Attendance and Punctuality)
  • Multitasking, able to handle frequent interruptions and shifting priorities
  • Pleasant, confident voice and fluent English

REQUIRED SKILLS:
  • Able to communicate professionally by phone, email, and face-to-face interaction.
  • Proficient in finding solutions and answers online. Excellent research skills a must!
  • Have solid knowledge and understanding of computer hardware
  • Strong self-organizer with the ability to maintain paperwork and workload at all times

IDEAL SKILLS:
  • Linux Command Line Interface
  • Windows XP/7/8/2003/2008/2012
  • Virtualization environment experience
  • Various RAID level experience
  • Website Support experience
Assuming the raw skills are present, you'll gain additional hands-on training.

NOTES:
  • This is primarily a customer service job. It is not a quiet/analytical sysadmin position in the server room, nor is it a laidback position. We need people with technical expertise who are driven to help people.
  • Non-smoking environment.

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